Frequently Asked Questions
**1. Orders and Shipping**
- How long will it take to receive my order?
Orders typically take 10-30 days for international shipping. However, delivery times may vary depending on your location and any customs processing.
- Can I track my order?
Yes, once your order has shipped, you will receive a tracking number tomonitor the delivery status.
- What are the shipping fees?
Shipping fees vary depending on the shipping method and destination. All shipping fees are calculated at checkout.
- What payment methods do you accept?
We only accept PayPal at checkout.
- Is my payment information secure?
Yes, we use secure payment gateways and SSL encryption to protect all transactions and your personal information.
- Can I return my item if I’m not satisfied?
Yes, we have a 7-day return policy. Please contact customer service via WhatsApp at +44 7915134749 to initiate a return. The refund process can proceed once an agreement is reached. The item must be in original condition.
Our customer service team is available to assist with any questions or return requests. Please reach out to us via WhatsApp at +44 7915134749. We’re here to help Monday to Friday, 9:00 am to 5:00 pm (GMT), to ensure your shopping experience is as seamless as possible.
- How do I request a refund?
After receiving the returned item, we will process your refund within 5-10 business days. Refunds will be credited to your original payment method, or you could negotiate individually with customer service via WhatsApp at +44 7915134749.
- How can I contact customer support?
You can reach us through the Contact Us link on our website.
- What are your customer support hours?
Our support team is available Monday through Friday, 9 AM – 5 PM (GMT).