Refund and Returns Policy

We want you to have a smooth shopping experience with us. Below, you’ll find our guidelines for processing returns and refunds. Please read carefully to understand your eligibility for returns and the steps involved in making a request.

1. Damaged Goods (Product-Related Issues)

Our products undergo strict quality checks before shipment. Refunds will not be issued for items damaged due to issues unrelated to product quality or manufacturing. This includes damages caused by mishandling or use after the product has been received in acceptable condition. We recommend inspecting your items upon receipt and following any provided care instructions to maintain the product’s condition.

2. Damaged Due to Shipping (Shipping-Related Issues)

In rare cases, items may be damaged during shipping. If this happens, we are here to help. Please take a clear photo of the damage as evidence and contact our customer service team promptly through WhatsApp at +44 7915134749. The photo will help us confirm the damage and ensure a smooth return process. Our team will guide you through the return process, so please reach out as soon as you notice any issues.

3. Return Window (7-Day Notification)

To qualify for a refund, you must contact our customer service team within 7 days of receiving your item. This period allows us to track and manage your return in a timely manner. Any return requests made after 7 days of delivery will not be eligible for a refund. We encourage you to inspect your item upon arrival and let us know right away if there’s an issue.

4. Condition of Returned Items

Returned items must be in their original, unused condition with all tags attached and packaging intact. We cannot process returns for items that show signs of wear, damage, or alteration. This helps ensure that all returns meet quality standards for reselling.

5. Processing Time for Refunds

Once we receive your return, please allow 5-10 business days for us to process the refund. You will receive a notification once the refund is processed, and funds will be credited back to the original payment method. Processing times may vary depending on your bank or payment provider.

6. Change of Mind (Non-Refundable)

We understand that preferences may change; however, we cannot process returns or refunds based solely on a change of mind. Please consider your purchase carefully before completing the transaction. For questions about products before buying, our customer service team is always available to help you make the right choice.

7. Return Shipping Costs (Customer Responsibility)

All return shipping costs are the responsibility of the customer. This includes any fees associated with mailing the item back to us, whether for exchanges, replacements, or returns that meet our eligibility criteria. We recommend using a reliable and trackable shipping service, as we cannot guarantee that we will receive your returned item without tracking.